I have been unable to send receive emails from my btinternet account . Hoping for 4 hour resolution. . - No need to worry - our world-class cyber security protects your email to give you complete peace of mind. Re: Mail apps not working. If you like, youcanwrite somethingunder Description to remind you which email this is (e.g., "Mywork email") Please check our service status pages > Or select the problem you're experiencing below for more information: I keep being told my username or password is wrong My email address has been suspended To delete an account in iOS Outlook First of all Outlook the app has no connection with Outlook.com the service. 02-11-2019 Downdetector is among the federally registered trademarks of Ookla and may not be used by third parties without express written permission. account be migrated and will it proved to be the solution. Thankfully, you can fix this by deleting unneeded files from your phone as follows (specific instructions vary from device to device): Not all Android phones have this option to find and remove space-hogging files. 17h39, Ive solved it. Any feedback on why I am unable to download this app for these devices? If you can't find the app it means it won't work with your phone. If automatic sync won't work for some reason, your phone has an option to perform a manual sync. by Richard2001 on 27-04-2023 11h19 Latest posted on 27-04-2023 11h48 by Keith_Beddoe. Today I received a message on my mobile phone from BY saying my authorization token has expired.please re-enter your credentials (namely my password, as username already entered). 15-06-2020 ones that end @btinternet.com, @btopenworld.comor @talk21.com). I'd only just resigned with them too. Open your email app and reconfigure it if needed. 21-02-2020 11h35. Step 2: Restart your device Step 3: Check your settings Check if. You need a compatible smartphone or tablet on Android 6.0 or above. arryn internets done itself in. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your <3. Each user will get an email letting them know when their email address has been moved over. You can find his work on some of the popular tech sites out there, including but not limited to How-To Geek, MakeTechEasier, and Online Tech Tips. Go to Solution. I'm still on BTYahoo and I've just set up a test account using Outlook for Android and it worked fine. So the question is, when will my Yahoo! Search for your email app using the search feature, or tap your account icon in the upper right and select. This board is the place to post your questions about BT Email. Luckily, we'll show you ways to fix when your email doesn't sync on your Android device. Mick Oldsilver Kane No broadband in Kettering Northamptonshire, Monday 10th April. How do I add another email account to my app? You use IOS 11 or above. Keep me signed in. 02-11-2019 Thank you for reaching out! BT internet email problem Hi. It might even be a security issue with the device stopping account addition. There are no problems with Outlook on Windows laptop, or GMail and BlueMail as apps on Android phone. You can review our tips for using the Iris scanner on your phone. Please stop 'protecting' my email account BT!!!!! It may be a problem with the email provider's server, your email account, or your network connection. Go to Settings, select Accounts from the left hand menu and click Add Roll on the next time! on This way, you can confirm the settings to make sure nothing is misconfigured. BT may be migrating accounts, but they are not keeping users informed. BT Mobile operates as a MVNO using the EE network. When I log on to BT Mail I see the BT roundel with Yahoo mail next to it. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. The BT Email app is designed to makehandling your emails quick andeasy. If your email address isn't linked to your BT ID, youll be asked to do this, I keep being told my username or password is wrong, My BT ID hasn't been activated or my email isn't linked. There are two ways to do this: Add account on the BT Email app 1. Just follow the on-screen instructions. However the app does not allow any SSL or authentication settings to be viewed or set. This situation is super annoying on my iPhone as it constantly puts live ads into my eyeline in my inbox and when you delete them they keep coming back. 21-02-2020 i can access mail by web browser, just not on mail apps. Please don't give up with a client. Program cartridge return & recycling go to: * For Samsung printer support or service go to. Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices . If your email won't sync on Android, we show you several methods to get your emails back on your device. When I took the advice to change my password, my Yahoo app that had been working ceased to function. Log into MyBT to manage your email or check your bill. Also make sure you're using the latest operating system for your device. Teddy_B, call Facebook Why have I received a termination notice? 11h34 Free standard shipping, exclusive offers and financing options. If so, justdownload the app for Android 21-02-2020 Emails will not scroll down and links in emails don't work Is anyone having problems with the BT email app not letting you scroll down an email. StephenM BT WebMail won't allow login, just the spinning wheel of doom. 15h16, Its version 4.1.27 (394) on a Google Pixel 3 Android 10, on your-email@btinternet.com. Sorry, there is insufficient stock for your cart. Email; Billing. It definitely is BT Yahoos end. You might also want touse the Display Name tosetwhatname is shown onemails you sendwhile using this app (e.g., "From: Jane, Architect") Youll generally find this in 'Settings' or 'Tools'. If we've suspended your email address for any reason, you'll see an error message that tells you what to do. on Thanks Matt 0 Ratings Reply Vicks1 Aspiring Contributor on 15-06-2020 12h17 Based on your description, you are using an Outlook desktop app that comes with an Office suite to access your account. Choose an email account, if you have multiple accounts on your phone. I have a recent problem with my email service. I was not aware that the problem had been resolved as you mentioned in your comment. It's possible that there's a temporary problem with the email service. BT Mail app. You can fix this issue by enabling notifications for your email client (specific steps vary from one device to another): If you've been missing your emails because your phone wasn't syncing them, you should have fixed the issue using the above methods. on Use the options in the app to do that; you can also head to Settings > Accounts, tap an account, and choose Remove account to take it off your phone. Tap the three-dots in the top-right corner of your screen and select Sync now. BT Mobile operates as a MVNO using the EE network. declan195, Cannot send mail The sender address was invalid. They said that server settings were to be Mail.btinternet.com but they were that anyway. This may be because these features won't work with all versions of our Hub. Unless there is a very good and 'guaranteed to work' solution that requires me to factory reset my phone, I do not intend to go down that route. Battery saver mode disables background syncing. 8h48. Jamie Lappin-Place No WiFi since around 8am this morning in North Wales. At some point during one day a couple of weeks ago, the following issues seem to have started: There should be no ads using an app/mail client unless it's that app/client providing it. An easy way to check is to log into BT Mail and if it shows BT Yahoo at the top of the page the account has not yet been moved over. Can you let me know what version of Outlook for Android you are using? You've been upgraded to our new BT Email service. Click here to download and start repairing. I keep getting the message that username or password is incorrect, bit I know that they are ok as I can send and receive via My BT. Our service is currently operating as expected at the location you provided. BT must have fixed it! Via Fast, easy checkout with Shop Samsung App. During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. I have a problem with BT Bills & Packages I have a fairly up to date mobile think its a 12 mini but the iPad is quite old, though not the iPad2, I think it is an ipad5 but it probably dates back to 2016. It works, downloads email and folders. If you are having troubles fixing an error, your system may be partially broken. Tap the three-dots in the top-right corner of your screen and select. 2. In Advanced Settings the correct IMAP/SMTP address and port numbers are picked up automatically by they are not sticking. * For Samsung Supplies information go to: * For S.T.A.R. Other times, it could be because your Location is disabled or because you are not using the best Location method. If you can see your webmail OK, then it's likely to be a problem with the way your email program is set up. It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. This site contains user submitted content, comments and opinions and is for informational purposes So when you change your password, its important you also update all of the devices you use to access your email account. Check the official I think most of us BT mail users are in the same boat at the moment. Tap the Account sync option to view all features that you can sync. If you want to be able to access all thecontacts in your email account while using the BT Email app: Learnwhat BT Email error messages meanand how to fixyour issue. Visit our Cookie Consent tool if you wish to opt back in. 13h47. There are unknown reasons why this happens, though use a different app the the Yahoo app, for example BlueMail. Can receive email on my iPhone via google account and BT internet, but can't reply to emails or send using BT(ok on google email). Webmail works fine, email clients of any kind are not working. I will reset my account again, now, and if the app is still running properly tomorrow at this time, I will break out the champagne. 16h12, Announcements, Guides & Community Updates, Awful brand-new email app on Android - "We've updated you to our new, improved BT email service". Premier Mail - email addresses missing, unable to recently stopped receiving email payslips,although Re: All emails suddenly disappeared from inbox!! BT Email Help | Get support for your BT Email | BT Help Help and support Email BT Email help What do you need help with? BT ID or Email address. There are several reasons why your phone may display a message that says "Cannot Connect to Server" when you're trying to access your email. User profile for user: send you your account number in the post >, iPhone 4s or iPad2 and above on iOS 8.1 or later, Android smartphone or tablet on Android 6.0 or later, Log into the app using your BT ID and password, Set up a PIN. Click Save, 1. 02-11-2019 StephenM No, but it does mean that at least they acknowledge there is a fault, and are working on fixing it. 21-02-2020 Announcements, Guides & Community Updates. The new account will now appear on both webmail and the BT Email app. There does seem to be a lot of people having issue with their iPhone client and access (though as I said before it could be due to the amount of iPhones in use). bertie andme I'm having all my sent emails bounced back saying the sender's server rejected them. BTYahoo accounts will not be migrated to BTMail - that was permanently stopped in Sep 2014. on POP3 is a protocol for receiving email by downloading it to your computer from a mailbox on the server of an Internet service provider, and emails are stored on a single device, sent messages are stored on a single device, emails can only be accessed from a single device. Help > Create new Email address >. If it still doesn't work, click Restore. I need to spend time every couple of days inputting the username/passwords/IMAP and SMTP settings. BT Mobile mostly serves professional clients. Support is also available on your mobile device through the Samsung Members App. any proposed solutions on the community forums. If it's been a while since you updated your email app, it's worth looking in the Play Store if an update is available. Announcements, Guides & Community Updates, Re: Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email add, Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email address, Mail Client Issue with one BT Mail account-one last question to ask please. from the moment I registered for My BT I have not been able to access my email in my mail apps on iPhone. The error you have been experiencing with the Mail app in Windows- in most cases- is caused by either an outdated SMTP server settings or the account password has changed. Navigate to and open Settings, and the, Galaxy phone or tablet's GPS signal is lost. If you know of any successful resolution that is working, please let the forum know. 14-06-2020 I am having the same problem. Thank you. Select Change mailbox sync settings > Advanced mailbox settings. I use the app on 2 x iPad Pro devices and both have the same problem, my iPhone works fine. There is no facility on the BT website to just get a new password specifically for my email address. https://community.bt.com/t5/Email/We-re-revamping-BT-Mail-to-make-your-experience-better-than-ever/t Re: Btinternet mail not working with apps. If you get your BT ID wrong three times on the app or on bt.com, we'll lock you out for 15 minutes. The app fails with BT Mail so leaving it alone will not let me know when the problem is fixed. Forgotten your login details? You can enable auto-sync from the settings menu of your email app. I have to keep reinstalling the BT app. You can fix this issue by opening your email app and entering your new password. Are you trying to manually set up your email account on the Windows Mail app? Copyright 1995-2023 SAMSUNG All Rights Reserved. Refunds. to make matters wors, Tony Hedley VM have confirmed that there are issues with BB in BL6. If you're using a mobile device, tablet or computer program and you're getting password errors, you should try logging into your BT Email account at www.bt.com. All Rights Reserved. There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. Here we show how to do it in Gmail, but the steps should be similar for most other email clients: If Sync Gmail is enabled, check whether your device's Battery saver mode is on and turn it off. emails sent from iPad dont appear in the sent box on the iPhone and vice versa. on Del Boy Trotter, User profile for user: Before you can log in with your BT ID, you'll need to activate it. Deleting data and cache files won't delete your emails; your emails are stored on your email provider's server. What is the BT Email app and how do I get it? 3. On phones that were set up by Knox Customization Configurator, Samsung DeX may fail to start. on Welcome to the Community and thanks for taking the time to post. When your phone downloads an email, it takes up some space on your device's memory. Scholes Hall internet went off yesterday morning, reported it when I got home from work and have been told it could take upto the 27th for it to be fixed. Thank you, I have also reset my account. We're working on fixing this, so keep an eye out for a new version of the app. To be honest, we typically recommend you set up your BT email with IMAP protocol instead of POP3. Welcome back to the Community and thanks for posting. Download Microsoft Outlook Mozilla Thunderbird Go to Settings -> Manage Accounts -> Add account 2. Still have all my folders as linked to my email address, on I have posted the problem on the BT Community, but have still to receive a reply. 14h10 Been happening with any email sent to a Gmail address for a month now, but emails sent to any address yesterday (1. If you're running out of storage on your phone, that may be why your emails aren't syncing (especially when trying to download an email with a large attachment). - edited However, on the Yahoo app I was able to add sub addresses and had 3 accounts on it - can't see an option on this new app. To clear the cache: For best performance, you should keep your apps up to date. Via There are no settings I have changed, no passwords, no upgrades, etc. Be the first to know the next time BT goes down. Apple disclaims any and all liability for the acts, I did enter my password in the advanced settings for both IMAP and SMTP don't know if that is significant. Also none of the links work in emails. You need an iPhone 5s and above, or iPad Air 2/Mini 3 or later. If so, please click on the link below and follow the steps in the "Add an account using advanced setup" section and see if that helps resolve the issue. When you make a purchase using links on our site, we may earn an affiliate commission. on User reports indicate no current problems at BT BT (British Telecom) offers broadband internet, home phone and television service. For a comms company, they really are sh1t! If this doesn't help, try deleting the app and reinstalling it. Then, re-add the same account using the option in your email client. If you're not able to receive any emails on your Outlook app, we suggest that you try the steps below: Turning the device off and on. There are no problems with Outlook on Windows laptop, or GMail and BlueMail as apps on Android phone. No, its useless. You could have seen the service. 21-02-2020 If that changes, we will tell you about it here. (Email works fine on laptop). 03-11-2019 To start the conversation again, simply Even if you can sign into your email account on MY BT with your existing username and password, you would think that it would be ok on your Apple device, but it is not. Looks like no ones replied in a while. It's a regular occurrence though happening once every 2-3 months. I'll leave the test account on my phone and check again tomorrow and for a few days. Like all apps on your device, your email app saves data and cache files on your phone. Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? 16h36. I have spoken to bt and went through deleting and adding back my account but does not work. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Tap on. 4. You've been upgraded to our new BT Email service. Password Show. I tried deleting one of my accounts from my iPad and my iPhone, and now I cannot re-instate it. Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. omissions and conduct of any third parties in connection with or related to your use of the site. The app will then connect to the email servers and fetch new messages for you. You shouldn't be using Yahoo servers. only. I have used advanced settings on Outlook for Android, but after entering IMAP and SMTP settings the connection fails. BT don't fix anything. selection. If you haven't got a bill, we can send you your account number in the post >. Lastly, it could be that emails are syncing just fine, but your phone isn't sending you notifications for them. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It also fails within 24 hours. The ads are embedded in my inbox accessed via the BT web-page which is the only way that I can currently access emails on any device. Are you only experiencing this issue on email clients and not webmail? iOS 12, Jun 4, 2020 11:45 AM in response to declan195. You use Android 6 or above. Next,type inyour email accountpassword User profile for user: For security reasons, if you keep putting in the wrong email address or password, we'll lock your account for a short while. Keeps coming up token expired and I have to sign back in again. - edited So in the meantime, I am wondering if anyone else has encountered a similar problem in the past with BT email, if so was it rectified, and if so how.