Help us protect your right to hold public authorities to account. endobj That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. Their communications and website could provide clearer information. levels. Claim your profile to access Trustpilots free business tools and connect with customers. Kind regardsDavid BelloCustomer Care Team. Smelly nappies anyone? There was no fault in how the Council dealt with the school transfer. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport The Fix My Street platform, already used by a number of other London Boroughs, allows residents to report the precise location of a fly-tip on a map. regularly, and which is signposted from the Open Data pages of our web You should put them at the edge of your property, close to the pavement but not on it. We also ensure all reviews are published without moderation. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! Categories . HJ DU21K_93gFg2&gRC?s~&i"n~6r+om63T2A7z&]lITirW )Lil7 cEyog$vs&}3^n.g~*.M|.S4%;"=~&fF%.CZe{/710S)k7HRrO|}f&R6V/fou]]" nI ):(nv;yrCDkQpZM.me0Ujln%cs_o+o"#ga]ld+HM |VO2de]]m!qTw#"laP1H\iBp{3AzoJl&G_f[Jt';"g"dLwpT;kzKJDNuj*3^[Xm,&}v[6"dz_5bb9cEU86 If you fly-tip you could be sent to prison and receive a large fine. Address. Mr X complains about the way the Council handled his homelessness application. had logged the same issue. If you are trying to contact a Merton Council service and need their contact details, you must call the switchboard on 020 8274 4901 For any other service profiled on this website, you will. "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". Get the latest news and information about the topics that interest you, straight to your inbox. The free collection includes fridges and freezers. Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. Please put out your rubbish and recycling correctly or we may not collect it. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. Anyone can write a Trustpilot review. Donate and support our work. Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. This was the response that I received. <> If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. If you subscribe to the garden waste collection service you can find your collection days using the link above. Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. x[raf7xJ}HHM If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! Residents in the borough, which has been nicknamed Mucky Merton, have long complained about illegal waste dumping, or fly tipping. ", Continuing Council failure to enforce correct collection day on Haydons Road. Absolute Liabilities!I reported a miss Danielle Holloway for animal negligence back in 2021 which almost cost a poor dog its life, I also submitted to Merton council animal welfare department a damming Goddard veterinary group report confirming that miss Holloway had indeed acted negligently not to mention lied to veterinary professionals when questioned and then 6 months later what did Merton council go and do, they granted miss Holloway a dog boarding / daycare licence to allow her to legally carry out care services for dogs, SHOCKING! | Copyright 2013 Merton Council and its licensors. Those ads you do see are predominantly from local businesses promoting local services. appeal against the decision to exempt any part of your request, you should Make sure you are registered to vote and have an accepted form of photo ID to take with you. request an Internal Review at or write in to Freedom of Information team, "On-street litter bins should only be used for small items and not filled with black sacks, which prevent others from using the service correctly. Collections continue as normal on bank holidays except for Christmas and New Year. If we are unable to do so, we will provide an explanation . Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets. If you are dissatisfied with the response provided you can Merton is divided into 20 wards, each electing three councillors. The Ombudsman found the Council to be at fault and it agreed to our recommendations to remedy the injustice caused. Feels like I'm on the phone to them all the time about waste collection. It needs to apologise to Miss T and pay her 750. Those ads you do see are predominantly from local businesses promoting local services. We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. mySociety Help us improve our site by giving feedback. As a Customer ,, I just need to let everyone know Merton council is run by a bunch of criminals Especially MARK ALLISON. "Merton Council is charging for the items to be picked up so now people come to our road and dumb their rubbish and flytip," she said. I apologise and offer to pick up the cigarette butt and put it in the bin. Numerous photos of black rubbish sacks, furniture and. question highlighted below. inaccuracy or intrusion, then please However, the approved development would not have been different even if the fault did not occur. The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. They have read it as a request for the number We have now considered your information request as set out below. The Council is at fault for missing collections and poor information about its procedures. "Veolias street cleaning teams visit and empty 80% of on-street litter bins in Merton at least once a day, with bins in quieter areas being emptied twice a week. Are you the owner of any commercial copyright on this page? Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. following the councils internal review process, the ICO will refer you The Council was not at fault when it failed to notify Mrs Y about changes to a nearby planning application because there was no requirement for it to do so. time periods: - Noise complaints (if possible to be further broken down by totals each Wall of Shame CCTV appeal, Report abandoned supermarket trolleys from Asda, Iceland or Sainsbury's by calling Trolleywise on 0800 316 1241 or using the. Refuse Collection: 020 8274 4901. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. There is no empathy or support from Merton! We use dedicated people and clever technology to safeguard our platform. The Council has agreed to send a revised invoice. Hopefully this answers your query? - Boundary disputes The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. Please report any comments that break our rules. Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. Established in 2008. Report a fallen tree or other tree problem. I have tried to follow the correct procedures but this has been unsuccessful. Secondly, they don't take any step back from taking extra money from you by means of PCN for parkings and just go for getting full 130. We aim to respond to all requests under If you escalate to the Information Commissioners Office (ICO) without Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. You can find contact details for Merton Council above. number of complaints regarding large amounts of waste on private land, as back to the council to enable the correct process to be followed. "There have also been cases here it has taken too long to respond to our enquiries or where your responses have not addressed matters fully. To try and reduce the number of further FOI requests received, the council Verified account Protected Tweets @; Suggested users If you are complaining about Housing Services, we use a two-stage complaints process. Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. private land. %PDF-1.5 % 1 0 obj You can also appeal to the Information Commissioner at: Information Bins should be seen easily from the road. endobj The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. Merton Council. We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. You get rats and mice due to the flytipping. contact IPSO here, 2001-2023. Absolutely abuse law order for two citizens and one another citizens. IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. This is always a last resort, and . Here are 8 tips for writing great reviews. Thank you for your Freedom of Information request detailed below. Please see All product and company names are trademarks or registered trademarks of their respective holders. This had been due in part It goes against our guidelines to offer incentives for reviews. They don't collect things on time and bins go missing and are not replaced. "Such delays erode the confidence of complainants that their concerns are being taken seriously. Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. HUNDREDS of residents are calling for authorities to take action on the increasing number of rubbish being left to rot across Merton. Companies can ask for reviews via automatic invitations. had been exceptionally high during 2018/19 and that Members The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. is looking to increase the amount of information that it publishes Wide Way Medical Centre Tuesdays from 10am Providing advice support including debt, budgeting, welfare benefits, information on Merton and Government cost of living support Come and talk to us! site. These adverts enable local businesses to get in front of their target audience the local community. The Council will remedy the injustice this caused with the actions listed at the end of this statement. "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. If you have a complaint about the editorial content which relates to 2 0 obj All rights reserved. services through our wholly owned subsidiary of complaints and member enquiries had now reduced to expected Telephone. The Ombudsman finds the Council failed to appropriately forward plan for X's transition into adult services. councils land. If you are dissatisfied with the response provided you can Jamie Dixon made this Freedom of Information request to Merton Borough Council Booked a bulky waste collection which I paid for. "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to you. Report all other trolleys to us as fly-tipping. If you have a complaint about the editorial content which relates to Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. Please note a further warning letter will be posted around the surrounding area of the incident. "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. "This is partly caused by lazy and thoughtless people not taking their own rubbish home, but its also because bins arent emptied regularly and there is little or no enforcement from Merton Council. Verification can help ensure real people write reviews about real companies. Head of Information Governance advised that there was not currently Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. council cannot take complaints about accumulation of rubbish/waste on We provide commercial The Council is not at fault for the way it considered referrals from medical professionals nor its decision not to allow a split child protection conference. You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. New Customers. "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue. #CostofLivingMerton. to the changes within the Waste Collection Service and the - Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent). Don't even consider discounted rates. Extortionate parking costs, up to 23:00 hours, 5 days a week. ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? The Head of Information Once we have received your complaint, a departmental complaints officer will acknowledge your complaint within five working days of receiving it. Ms C complained that her personal budget is not enough to pay for the home care she needs. Editors' Code of Practice. Information about rubbish, garden and bulky waste collections, missed collections, overflowing bins, flyposting and more. The officer dealing with your request has asked for clarification on the Staff are so unhelpful , my daughter went to nursery in Merton and it was poorly run , failed to tell me my daughter had an accident and then had the cheek to tell me she took the incident formHome which is a complete breach ofData protection, staff in parking services very unhelpful and one particularly very sarcastic they literally do not have any customer service skills in the slightest. "Today, the thoughts of everyone at the council are with the residents of Galpin's Road in Pollards Hill, exactly one month after the gas explosion early on the morning of 8 August. Mrs X complained about missed refuse and recycling collections. It has sought to blame Miss T rather than accept responsibility for its own failings. I would like to request information on the number of complaints received introduction of wheeled bins. Ms M has complained about the way the Council has handled the child protection case relating to her son. Foi Responses, 12 months later and "further examples" of these problems are still prevalent. i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8 +-,B N\Lv8aE&W\7tR'r9.pUj,bC2P> -IZ^"UQl]FySaI%3cuBKVn$89O#:}xmVHBu9X`qRo/8yRt&7TuoF:Ml^pX +Z" gA7^n\@'%"hMQYSe ck0qfv;6}{4lUx]E8#F!,hae:[",AfnnF0Roc{8!UQ>O+>y(ZD|fdJ4mHLyYH7&[|YbV";iBLx:B-j3 Fm2 Contact the Web Team Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. In response to questions, the Head of Information Governance advised that there was not currently a method to determine when complaints were chasing progress on previous complaints or when. BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. Leave feedback or a compliment. If you think it would help to publish regularly the information you have WHEN THEY DROP/ LITTER MITCHAM TOWN CENTRE WITH CHICKEN BONES CIGARETTE ENDS AND REST ITS OK BY THEY CROOKED CRIMINAL ENVIRONMENTAL HEALTH OFFICIALS. well this shows the quality of the service. Telephone: 0303 123 1113. Separate rights of appeal. @Merton_Council. Comments have been closed on this article. late waste collections since the contract with Veolia came into force in October 2018. . The Council is at fault for charging Mr X for his care. Rubbish Collections . The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. opposed to fly tipping) Information not held. Help us improve our site by giving feedback. Please try and keep your message as brief as possible. Report a problem with this page. 0. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. The user-friendly interface will make it easier for . Merton Council, Civic Centre, Morden, SM4 5DX. - Accumulation of rubbish/waste (To clarify, I would like to know the "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. Find out how to dispose of your food and garden waste including the Council's garden waste collection service. "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. If you have any complaints regarding this post kindly . Find out how we combat fake reviews. contact IPSO here, 2001-2023. Your donations keep this site and others like it running. Merton Borough Council, Download a zip file of all correspondence. I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods: 1st April 2016 to 31st March 2017 The Council will consider this issue for every future application in this CPZ. Haydons Road parade looks revolting, worse than ever.". Thanks for getting back to me. <> 020 8770 5000. I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. I can confirm that the DONT go there unless you've taken CALMING pill. How very sneaky of Merton Council, full well knowing most people arent going to be willing to do this. 1st April 2017 to 31st March 2018 It has agreed to pay Ms M 350 for the avoidable distress caused. Report a problem with this page. Comments have been closed on this article. We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. Litter breeds litter. 287K 5AF. The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). Just to add insult to injury was told he is being very understanding and helpful.. Mrs C complains the Council wrongly referred a 10.43 council tax debt to its enforcement agents which she says caused her unnecessary distress and a significant increase in outstanding costs. Our Merton Cost of Living Service is here! This is not in accordance with the requirements of the law and guidance. Social Services (out-of-hours): An out-of-hours social services standby service is available through Sutton Council on 020 8770 5000. The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. poochon puppies for sale in nebraska; Tags . Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. View as HTML, Freedom of Information Act 2000 / Environmental Information Regulations and a limited company (03277032). reason, such as dogs barking, loud music, or equivalent). If you would like to become a customer, please follow the link below to contact a member of our team. The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. 3 0 obj Waste and Recycling - Melton Borough Council. As such, no further action is required and I have closed your complaint down. Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. inaccuracy or intrusion, then please 1st April 2018 to 31st March 2019, for the following three points: Contact us if you think it should be reopened. To clarify, I would like to know the number of complaints regarding large amounts of waste on private land, as opposed to fly tipping. Legal information I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. previous complaints or when multiple councillors from the same ward These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . | This site is part of Newsquest's audited local newspaper network. As a subscriber, you are shown 80% less display advertising when reading our articles. The Council has agreed to apologise and backdate a recent increase in her personal budget. <>/ProcSet 83 0 R/XObject<>/ExtGState<>>>/Group<>>> Editors' Code of Practice. These adverts enable local businesses to get in front of their target audience the local community. An apology, financial payment and a reminder to officers is satisfactory remedy for the injustice caused. Mr X complains the Council missed waste collections between May and July 2018 and collected a bulky item collection two days later than agreed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The number of abatement notices served are as follows: - Boundary disputes There have been no boundary disputes involving the Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at.