Kinect, a leader in customer engagement and reputation management software for dealerships across North America, has announced the acquisition of Auto Labs, an AI-driven platform specializing in fixed operations and customer experience solutions. This strategic move strengthens Kenect’s position in the dealership software-as-a-service (SaaS) market by integrating advanced AI-powered features that enhance operational efficiency and customer interactions.
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Enhancing Dealership Operations with AI-Powered Solutions
By acquiring Auto Labs, Kinect broadens its suite of intelligent dealership solutions, introducing cutting-edge AI-driven tools such as:
- Automated Service Scheduling – Streamlining appointment bookings to optimize dealership efficiency.
- Video Multi-Point Inspection – Enhancing transparency and trust with visual service updates.
- Recall Mining – Proactively identifying recall opportunities to drive service revenue.
- AI-Powered Telephony – Improving customer communication with intelligent call management.
This integration empowers dealerships to scale customer engagement while allowing service teams to focus on delivering exceptional customer experiences, reducing workload stress, and improving overall operational effectiveness.
Shaping the Future of AI-Powered Dealership Engagement
Kinect CEO Shaun Sorensen highlighted the transformative impact of AI on dealership operations, stating, “We are witnessing a pivotal shift where AI is revolutionizing customer interactions and dealership workflows. By incorporating Auto Labs’ innovative AI technology into our platform and enhancing it with dealership management system (DMS) data, we are redefining service experiences and maximizing customer lifetime value.”
This acquisition positions Kinect to help dealerships optimize service lane utilization, boost customer retention, and drive revenue growth—key priorities in an increasingly competitive market.
Bridging the Gap Between Variable and Fixed Operations
Auto Labs CEO Daniel Gonzales emphasized the automotive industry’s long-standing challenge of integrating variable and fixed operations. “For years, dealerships have struggled to bridge this gap, leaving substantial revenue potential untapped. Partnering with Kinect allows us to close this gap and create new profit opportunities across the entire customer lifecycle.”
By leveraging Kenect’s extensive resources and market reach, Auto Labs’ technology will scale rapidly, delivering AI-driven solutions that redefine customer engagement in automotive service departments.
A Unified AI-Driven Solution for Dealership Success
With this acquisition, Kenect and Auto Labs now provide dealerships with a single, integrated platform for:
- AI-Enhanced Customer Engagement – Automating and personalizing communication for better customer satisfaction.
- Intelligent Service Scheduling – Reducing service bottlenecks and improving workflow efficiency.
- Reputation and Brand Management – Strengthening dealership credibility and customer trust.
As dealerships increasingly rely on AI-powered tools to enhance service operations, Kenect’s expanded capabilities ensure a seamless, technology-driven experience for businesses and their customers.
About Kenect and Auto Labs
Kinect is a premier SaaS provider specializing in dealership customer engagement and reputation management. Serving over 10,000 dealerships across North America, Kinect is at the forefront of transforming business-to-customer interactions with innovative technology solutions.
Auto Labs pioneers AI-powered service automation, offering scalable omnichannel communication, intelligent scheduling, and advanced customer experience solutions tailored for dealership fixed operations.
Kinect and Auto Labs are setting new standards for AI-driven customer engagement and service efficiency in the automotive industry.
